FREQUENTLY ASKED QUESTIONS
Please explain how your “Buy 1 Oil Painting – Get 1 Free” sale works?
Simply select any two oil paintings from our huge selection of over 60,000 hand-painted oil paintings displayed on our website…in any size or any price…it is totally your choice. Whichever is the most expensive oil painting, that would be the one you would pay for and the lower priced oil painting would be absolutely free. Please note any framing options you select would be additional. The more oil paintings you order, the more free oil paintings you will receive. There are no quantity limits on this amazing sale.
Are you selling oil paintings that are really hand-painted?
Every oil painting we sell is guaranteed to be 100% hand-painted on canvas by a master artist. You can be rest assured that you will only receive magnificent oil paintings that have been painted from scratch by our skilled artists. Each oil painting is painted in the same time honored tradition followed by the most famous artists, where each and every brushstroke is strictly applied by an artist’s hand utilizing the finest oil paints on artist grade cotton canvas. We encourage you to carefully examine each oil painting when it arrives at your door, so you can clearly see the brushstrokes, textures, and shading that can only be achieved by purchasing 100% hand-painted oil paintings.
I love to save money, but how are your prices so reasonable?
OilPaintings.com is one of the largest sources of museum quality oil paintings. We work directly with the artists, which cuts out any huge middleman profits that most art galleries charge their customers. Our philosophy is quite simple: We want magnificent oil paintings to be affordable to all, with an unmatched selection and outstanding customer service. We invite you to ask for references that you can contact, including testimonials from our huge list of satisfied customers worldwide.
What is the difference between a print and a hand-painted oil painting?
We only offer oil paintings that are 100% hand-painted on canvas by master artists with years of experience. It is important to note that our oil paintings are NEVER computer generated or machine generated. Please beware of companies on the internet that are selling prints on canvas (also referred to as giclees) or canvas transfers, which are simply computer generated artwork using inkjet printers. We invite you to call us anytime if you have any further questions on the painting process and our exclusive 100% hand-painted guarantee. To see firsthand the painting process, please click here: Painting Process.
What is the normal delivery time to receive my order?
We have an extensive inventory in our huge warehouse/showroom facility, which encompasses nearly 10,000 fine oil paintings and over 1,000 handcrafted frames. All in-stock orders are shipped from our facility within 24-48 hours. If we are out of stock on any oil paintings in your order, we will promptly commission our artists to hand-paint your oil paintings. Normal delivery for commissioned oil paintings is approximately six weeks, however, if you are in a rush to receive your order, we would be happy to elevate your order to “Priority Status” at a nominal fee. For more information regarding “Priority Status” orders, please contact our Customer Service Department. For more information regarding shipping, please click here: Shipping Information.
Do you ship orders to international destinations?
Yes, we ship our oil paintings and frames to all worldwide destinations served by FedEx, UPS, and U.S. Postal Service.
If I order framed oil paintings, will they arrive ready to hang?
Yes, when you order frames for your oil paintings, our professional framers carefully stretch each oil painting canvas onto wood stretcher bars and mount the oil painting into the frame. In addition, our framers install all heavy-duty hanging hardware on the frame and supply you with gallery quality hooks to nail into your wall. When you receive your shipment, simply take the framed oil paintings out of the box and hang them on your wall.
Please explain the difference between the framing options: “Gallery Wrap” and “Canvas Stretch”?
The “Gallery Wrap” framing option is designed so you can hang the oil painting on your wall frameless. Our professional framers stretch the oil painting canvas onto 1.5” deep wood gallery stretcher bars and then wrap part of the actual oil painting on the edges of the gallery wrap bar leaving a completely finished look. The “Canvas Stretch” framing option is where our professional framers stretch your oil painting canvas onto 5/8” deep wood stretcher bars. This process must be completed to allow the oil painting to be mounted into a frame.
How do you pack my order so there is no shipping damage?
Our extreme attention to detail in packing your order is unparalleled in the art industry. Our customers regularly send us e-mails complimenting us on how professional their shipments were packed and boxed. Please be assured that our expert Shipping Department uses the latest packaging technology to make certain your shipment arrives to your door damage-free.
Please explain your free shipping policy?
We offer free shipping & handling on all orders of framed or unframed oil paintings to any destination in the Continental USA. In addition, we offer free worldwide shipping & handling on all international orders for unframed oil paintings rolled in a shipping tube. For customers ordering framed oil paintings that are to be shipped to any international destination, OilPaintings.com will pay 50% of the shipping & handling charges for your order. For more detailed shipping information, please click here: Shipping Policies.
What is your return policy and money-back guarantee?
We make your decision to buy from OilPaintings.com risk-free by offering our unconditional 45 day money-back guarantee. We realize that buying oil paintings is an integral part of the décor of your room, so our #1 goal is your 100% satisfaction with your purchase. If for any reason you are not happy, we will gladly process your return for either a refund or exchange. For more detailed information regarding our return policy and guarantee, please click here: 45 Day Money-Back Guarantee.
Can you paint works of art that are not displayed on your website?
Yes, if there is a painting that you wish to purchase and it is not displayed on our website, we encourage you to e-mail us the title of the artwork, along with the name of the artist and the size you require. We will promptly reply back to you with a no obligation price quotation and an estimate of the delivery time. Please click here to request a price quotation on a custom order: Custom Paintings.
Important Note: A work of art must be in the public domain in order for us to paint an oil painting reproduction without any copyright infringement. Our Customer Service Department will be happy to research whether there are any copyright issues and promptly get back to you with a determination.
Will the oil paintings I receive look the same as the images I see on your website?
Our master artists, who are specifically trained in all genres of artwork, meticulously paint each oil painting to capture the fine details, colors, brushstrokes, and textures of the original oil paintings displayed on our website. We guarantee that you will be amazed at your finished masterpiece. Please note that since our oil paintings are always 100% hand-painted and NOT computer generated, there can be the possibility of some slight variations in the oil painting you receive and the image on our website. That is the beauty of a hand-painted oil painting.
Can your artists customize an oil painting by changing colors, size, or the orientation?
Yes, since each oil painting is 100% hand-painted on canvas, we can instruct our artists to make any custom changes you require. Some of the many custom changes you can request are: color changes, changing or deleting parts of the painting, changes in orientation (vertical or horizontal orientation), and ordering your oil painting in any custom size you need to fit your wall space. For more information on ordering custom changes to any of our oil paintings, please click here: Custom Paintings.
Can your artists paint an oil painting from one of my family photos?
Yes, our artists can paint you a magnificent hand-painted oil painting on canvas from one of your family photos. There is no better gift than to commemorate a special event, such as a wedding, graduation, birthday, religious milestone, or a special vacation with a magnificent oil painting that will become a cherished family heirloom. Simply e-mail us the photo you wish to have painted into an oil painting, and one of our representatives will contact you to discuss the size you require, framing options, and any instructions you wish to be conveyed to our artist. We can even paint breathtaking portraits of your pets, houses, boats, cars, and so much more. This is a totally custom oil painting, so we can make endless changes, including combining two or more photos into one oil painting and changing the background setting. For more detailed information, please click here: Photos to Paintings.
Is ordering online safe and secure on your website?
We utilize the most sophisticated “Secure Sockets Layer” (SSL) 128-bit encryption on our website that protects your payment information and prevents unauthorized people from intercepting your data. More importantly, we have contracted with McAfee Secure, an Intel company, which examines our website on a daily basis to certify that OilPaintings.com passes a rigorous set of tests to help protect our valued customers from identity theft, viruses, spyware, and other online threats. Please note the “McAfee Secure - Trustmark Seal” located at the top of our website, which confirms we have passed our intensive, daily security scan.
Can I place an order by telephone?
Yes, we welcome your telephone orders. One of our expert art consultants will be happy to process your order while you are on the telephone and answer any questions that you may have. Please note our telephone numbers for our Sales Department:
Toll Free USA & Canada: 1-877-404-5022 International: +1-561-314-3503
What methods of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, Discover, and American Express. For your convenience, we also accept PayPal, checks, and money orders. In addition, you may also use debit, bank, or ATM cards that have the Visa or MasterCard logo.
How do I check the status of my order and receive an estimated delivery date?
Once you have placed an order online or by telephone, our Sales Department will e-mail you a confirmation, which includes your paid invoice and the estimated delivery time for your order. You may also contact our Customer Service Department anytime for a status update on your order. On the actual day your order is shipped from our facility, our Shipping Department will e-mail you a tracking number for your reference. Please note that if you are ordering large framed oil paintings that are being shipped by a trucking company, you will be contacted by telephone from a representative of the trucking company to schedule a convenient time for you to accept delivery of your shipment.
Do I have to pay sales tax on my order?
We do not charge sales tax for customers that have their orders shipped to addresses outside the state of Florida. If we ship orders to destinations within the state of Florida, our customers will be charged the applicable sales tax. If you are a reseller located in the state of Florida, you will not be charged sales tax if you supply us with a current “Annual Resale Certificate for Sales Tax”.
How do I apply for a Trade Account?
If you are in the trade or a reseller such as: Art Gallery, Picture Framer, Interior Designer, Home Staging, Furniture Store, Builder, Architect, Realtor, Antique Store, Arts & Crafts Store or Retail Store, we offer substantial trade discounts and other exclusive privileges that are not available on our general website! For more information and to sign up as a Trade Account, please click here: Trade Accounts.
How can I contact OilPaintings.com?
We are always available to answer any questions or concerns you may have. You have the choice of either contacting us by telephone or sending an e-mail to our Customer Service Department.
Telephone: USA & Canada: 1-877-404-5022 International: +1-561-314-3503
E-Mail: [email protected]
We invite you to submit any question you may have.